Terms of Service

By accessing or using the Visualize Technologies mobile application and website (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Visualize Technologies provides a 3D body scanning and fitness tracking platform that allows users to:

• Create 3D body scans using LiDAR technology
• Track body measurements over time
• View AI-generated transformation predictions
• Log workouts and nutrition
• Share progress with trainers (optional)

All body measurements, predictions, projections, and health-related insights provided by the Service are approximations for informational purposes only and should not be relied upon as medical advice or used for medical decisions.

The Service is not intended to replace professional medical or mental health advice. If you have concerns about your body image, mental health, or well-being, please consult a qualified professional.

If viewing body scans, measurements, or transformation predictions causes distress, please discontinue use. Resources: National Eating Disorders Association: 1-800-931-2237. Crisis Text Line: Text "HELLO" to 741741.

The visualizations, simulations, body projections, and transformation predictions generated by the Service are computer-generated estimates based on available user data and algorithmic modeling. These images and projections are intended for informational and motivational purposes only and do not represent guaranteed or actual outcomes. Individual results from fitness, health, or body transformation programs may vary significantly.

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Some features of the Service require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees for your selected plan
• Automatic renewal unless you cancel before the renewal date
• Manage subscriptions through your Apple App Store account

Subscriptions bought in the app are billed by Apple, and their refunds are handled according to Apple's App Store policies; we can't issue refunds for them. Gym plans bought on our website are paid by card through Authorize.net under the gym plan agreement.

The Service is intended only for users who are at least eighteen (18) years of age. By creating an account, you represent and warrant that you are at least 18 years old. We do not knowingly let anyone under 18 create an account or use the app themselves, and accounts discovered to belong to individuals under the age of 18 may be suspended or deleted. You may scan a child under 18 only as described in "Scanning Other People" below.

If you scan anyone other than yourself, such as a client, a gym member, a family member or a friend, you agree that:

• You will scan them only after they have agreed on the app's consent screen (from app version 1.2) or, for a child under 18, only if you are the child's parent or legal guardian or the parent or guardian has agreed on that screen, and a child aged 13 to 17 has also agreed.
• You will not agree, or type a name, on another person's behalf (except as a child's parent or guardian), pressure anyone to agree, or scan anyone who says no.
• You will use their scans only for their own training, coaching or health and fitness tracking, and share them only as they agree.
• You will promptly pass on to us, at vtprivacy@visualizetechnologies.com, any request they make to see or delete their data, and you will delete their scans from your account when they ask you to.
• If you use VZN for a business, such as a training business or a gym, you are responsible for following the privacy, biometric and consumer health data laws that apply to your business where you work (for example, notice, consent and retention rules in Illinois, Texas, Washington and Colorado), and for how your staff use VZN. A written agreement between your business and us, such as a gym plan agreement, also applies, and controls if it conflicts with these Terms.

Our Privacy Policy and Consumer Health Data Privacy Policy explain the rights of the people you scan.

You agree NOT to:

• Use the Service for any illegal purpose
• Upload content that violates others' rights
• Attempt to reverse engineer or hack the Service
• Share your account with others
• Scan anyone without their consent, or a child without a parent's or guardian's consent (see "Scanning Other People")
• Circumvent subscription limitations

Users may not upload, generate, or store content that includes:

• Nudity or sexually explicit content involving minors
• Content that violates any applicable laws
• Non-consensual or exploitative imagery
• Content intended to harass, threaten, or harm others
• Nonconsensual intimate imagery, including AI-generated or digitally altered intimate images

Any content suspected of involving minors in a sexual or nude context, or other illegal imagery, will be removed from the Service as soon as we become aware of it and may be reported to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC). Content reported to NCMEC is preserved for at least 90 days as required by federal law, even if its deletion is requested, and is permanently deleted once it no longer has to be kept.

To maintain a safe platform, we review reports of prohibited or illegal content sent to vtsecurity@visualizetechnologies.com. Content that violates these Terms or the law may be removed or restricted at our discretion to protect users and comply with legal obligations.

In compliance with the TAKE IT DOWN Act (signed May 2025, effective May 19, 2026), we maintain a notice-and-takedown process for nonconsensual intimate imagery, including AI-generated or digitally altered intimate images.

• If you believe intimate imagery of you has been shared without your consent through our Service, submit a takedown request to vtprivacy@visualizetechnologies.com
• We will process valid takedown requests within 48 hours
• We will make reasonable efforts to remove known copies of reported content
• Creating, distributing, or possessing nonconsensual intimate imagery through our Service is strictly prohibited and may result in immediate account termination and reporting to law enforcement

By uploading images, body scans, or other data to the Service, you grant Visualize Technologies a limited, non-exclusive, revocable license to process, analyze, store, and transform such content for two purposes only: providing the Service, and testing and improving our own software, including training our own models (only with the consent of the person scanned), as described in the Privacy Policy ("Testing and Improving Our Software").

The Company does not claim ownership of user content. You retain all rights to your body scan data, images, and personal information.

The Service, including its design, features, and content, is owned by Visualize Technologies and protected by intellectual property laws. You retain ownership of your personal data and 3D scans.

By using the Service, you grant us a limited license to process, store, and display your content as necessary to provide the Service, and to use it to test and improve our own software as described in the Privacy Policy (training our own models only with the consent of the person scanned).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISUALIZE TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of data or content
• Personal injury or health issues
• Inaccurate measurements or predictions
• Service interruptions or errors
• Unauthorized access to or alteration of your data
• Any conduct or content of any third party on the Service

Our total liability shall not exceed the greater of the amount you paid for the Service in the 12 months preceding the claim or one hundred US dollars (US$100). Use of the Service and reliance on any generated body measurements, visualizations, or predictions is at your own risk.

Some states don't allow some of these exclusions or limits, so they may not apply to you. Nothing in these Terms limits liability that the law doesn't allow to be limited, such as for fraud, gross negligence or willful misconduct, or takes away rights you have by law that can't be waived.

Indemnification

You agree to indemnify and hold harmless Visualize Technologies, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, violation of these Terms, or violation of any rights of a third party, including any claim by or about a person you scanned that you scanned them, or used or shared their scans or data, without the consent described in "Scanning Other People" or without a notice the law required you to give. If you use VZN for a business, this includes your business and the staff you let use the Service.

We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use the Service ceases immediately.

You may request account deletion at any time by emailing vtprivacy@visualizetechnologies.com with subject "Account Deletion Request". Include your User ID (found in Support Info) and account email. Upon deletion:

• Account is immediately deactivated
• Personal data deleted within 30 days
• Deleted records removed from our database backups within 35 days
• You may request your data within this period

We may modify these Terms at any time. We will notify users of material changes through the app or by email. Continued use of the Service after changes constitutes acceptance of the new terms, except that: a change to "Arbitration and Dispute Resolution" doesn't apply to a dispute either of us had already notified to the other; and where a change concerns how we use scans or health data we already have, we ask for your consent instead of relying on your continued use.

Talk to us first. Before starting an arbitration or a court case, the party with the claim sends the other a written notice describing it and the relief wanted (to us at vtprivacy@visualizetechnologies.com; to you at the email address on your account), and we both try in good faith to resolve it within 60 days.

Binding individual arbitration. If we can't resolve it, any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service, including claims about privacy, biometric data or health data, shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except where prohibited by applicable law. The arbitration takes place by video, in the county where you live, or in Colorado if you prefer. We pay the AAA filing, administration and arbitrator fees that its Consumer Arbitration Rules assign to businesses. Either of us may instead bring an individual claim in small claims court.

No class actions. By agreeing to these Terms, you agree to waive any right to participate in class-action lawsuits or class-wide arbitration: claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding. If a court decides that this waiver can't be enforced for a particular claim or remedy (for example, public injunctive relief), that claim or remedy goes to court and waits until any arbitration ends, and the rest of this section still applies.

Mass filings. If 25 or more similar claims are brought by the same or coordinated lawyers, they are administered under the AAA's Mass Arbitration Supplementary Rules, and the time limits for bringing the claims that are waiting are paused while they wait.

Opting out. You may opt out of this arbitration provision by sending written notice tovtsecurity@visualizetechnologies.comor vtprivacy@visualizetechnologies.com within 30 days of first accepting these Terms. Opting out doesn't affect the rest of these Terms.

This section survives the end of your account. Anything not arbitrated is decided in the state or federal courts located in Denver, Colorado, unless the law of the state where you live gives you the right to bring it there.

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

If you have questions about these Terms, please contact us:

• Email: vtsupport@visualizetechnologies.com
• Website: visualizetechnologies.com